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Galvan Insurance Agency
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Customer Service Survey
Customer Service Survey
Please rate your satisfaction level as follows:
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5
Very Dissatisfied
Dissatisfied
Average
Satisfied
Extremely Satisfied
OFFICE STAFF
Please rate the following:
The quality of service you received in our office.
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5
The quality of service you received over the phone.
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5
The friendliness of our staff.
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INSURANCE PRODUCTS
Please rate the following:
Our variety of options for coverage.
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5
The competitiveness of our prices.
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5
Did our staff provide a quote in a timely manner?
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How well did we answer questions regarding insurance coverage?
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OVERALL EXPERIENCE
Please rate the following:
Ease of doing business with us.
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5
Convenience of our office hours.
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Your experience locating our office.
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5
The cleanliness of our office.
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5
Follow-up services you received.
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Based on your overall experience, what would you improve if you could?
How did you hear about us?
Referral
Presentation
Orange Card
Facebook
Web Site
News Paper
Prior Customer
Bulletin Board
Drove by Office
Which coverage did you inquire about on your last visit?
Auto or Motorcycle
Home or Mobile Home
R.V., Trailer, or Motor Home
Commercial Auto or Truck
Commercial Property
Which Customer Service Representative did you meet with?
Ernie
Sandra
Diana
Jasmine
Sherry
Minnie
Ruben
Letty
Yessica
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